Gavin Stainless Band (2 Colours)

We offer FREE trackable international shipping 

Standard Shipping Times:

US and Canada: 5 - 16 days*

Australia and New Zealand: 7 - 19 days*

Europe**: 9 - 17 days*

Latin America: 10 - 25 days*

Africa**: 10 - 25 days*

Other countries: 14 - 30 days

Busy Season: 20-40 Days

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. 

We don’t ship to OFAC sanctions country list, or the following countries: 

Afghanistan, Algeria, Angola, Argentina, Azerbaijan, Bahrain, Bangladesh, Barbados, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Dominican Republic, Ecuador, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Haiti, Heard & McDonald Islands, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Jersey, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestinian Territories, Panama, Peru, Réunion, Romania, Rwanda, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St Helena, St Pierre & Miquelon, Sudan, Syria, Taiwan, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

Some distant areas can take a bit longer, but we’ll get it to you!

• The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
• Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
• Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
  
  

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

PROCESSING TIME

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office.  After all these procedures, the tracking number will be provided to you via email. 

• If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. 
  
  

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 8 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@runelli.com

Please note that any request received after 8 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 8 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production. 

Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Sorry, no returns on orders under $20 dollars. 

For refunds (if applicable), please send an email to support@runelli.com with your full name, order number, item description and the reason for your return.

Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Our Responsibility

• Faulty Product:  If the product has a manufacturing defect.
• Wrong Item Sent: If we send you the wrong product, color or size.

Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase. 

Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.  

Exchange Request Instructions

Please follow these instructions for Return Request: 
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to Support Email.

1. Please include the following:
   - The photo(s)
   - A specific description of the issue
   - The Order Number - If there are multiple products in an order, identifying the product with the issue
   
   Our support team will respond within 1 business day and Return Instruction will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. 

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

We do not offer prepaid return labels. Kindly check our refund policy and terms of service. Please know that customers are responsible for shipping back the item for refund.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 8 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@runelli.com

Please note that any request received after 8 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 8 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production. 

Leather

• First remove the strap from your watch.
• Clean your leather band with a dry microfiber cloth to wipe off both sides.
• Then, dampen — do not soak — a jewellery cloth or microfiber cloth and apply a tiny drop of mild hand soap on the cloth. Rub gently your band surface, applying light pressure.
• With another damp cloth, gently wipe the leather clean. Don’t use too much water, as it can cause damage to the leather (Do not use any chemical cleaners).
• Let the strap air dry thoroughly.
• Condition the leather with your favourite leather oil or conditioner to soften and protect it if you want to.

• Oil based lubricants may be used for metal bands and adaptor mechanism.

Metal

• First remove the strap from your watch.
• Clean your metal band with a microfiber cloth and wipe away any dust or dirt.

• Oil based lubricants may be used for metal bands and adaptor mechanism.

• Preserve your metal band´s plating properties by avoiding contact with cleaning agents, beauty products, water, and chemicals. Store the jewellery in a cloth bag to protect it from the elements.

Nylon

• First remove the strap from your watch.
• Clean your nylon band with a dampened nonabrasive, lint-free cloth and let your band air dry thoroughly.
• If the band is very dirty, then use 1 cup of water together with 1 tsp of baking soda and 1 tsp of dish soap. Mix the ingredients together in a bowl. Soak the band in the water for 10-12 hours (make sure entire band is covered with water). Take the band out of the water and use an old toothbrush to brush it down slightly from each side. Then rinse it under a fresh water until the soap is gone. Dry it with towel and let it air dry thoroughly.

Silicone

• First remove the strap from your watch.
• Clean your silicone band with a dampened nonabrasive, lint-free cloth and let your band air dry thoroughly.
• If the band has some stubborn stains, then try to sprinkle a small amount of baking soda mixed with water on the spot and scrub the spot with your old toothbrush. This should take care of stubborn stains.

Can't find the answer to your question? Please contact us at support@runelli.com