General FAQ

Are these official Apple Watch bands?

We sell watch bands for use with your own Apple Watch. Similar to how you can buy third-party cases for your phone. We do not sell or include any products made by or authorized by Apple.

Can the bands on my Apple Watch be changed?

Yes, you can easily change the band on your Apple Watch. Simply hold down the release button on the back of your watch, and the band should slide out. If the band doesn't slide out, press the band release button again and make sure that you hold it down.

When you insert the new band into your Apple Watch, please make sure the band is not "upside down". Look at the adapter, and make sure the side with the metal middle piece is facing the under-side of your watch. When the adapter is properly inserted into the groove you should hear a soft click as the watch locks onto the band. If you put it the wrong way around and the band does not "click" in, the band is probably not attached correctly. We recommend you double-check that the band is correctly installed before wearing it.

Will these bands fit the model of my Apple Watch?

All of our watch bands are compatible with every Apple Watch model including Series 5, 4, 3, 2, 1.

Our 42mm bands work with the 42mm Series 1, 2, & 3 as well as the 44mm Series 5 & 4.
Our 38mm bands work with the 38mm Series 1, 2, & 3 as well as the 40mm Series 5 & 4.

Will these watch bands fit my wrist?

We provide sizing information on each product page.

Link-type bands such as our Stainless Steel Link (Tokyo Band), may need to have some links added or removed so that it fits your wrist correctly. But don't worry, we provide tool(s) with our bands, so that you can do this yourself. If you're not comfortable doing so, you can also take it to a local watch store (where you'd go to replace watch batteries) or jeweler, and they should be able to do it for you.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotion

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Are there any exchange rates?

All of our transactions are based in $ USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction. This will not affect the pricing.

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

What do I do if I have missing items in my order?

If something is missing, please contact us immediately at: support@runelli.com